Shipping & Returns
All orders are of Free shipping.
Shipping and Delivery
All purchases are shipped with one of our shipping agents. To estimate the total delivery time for your purchase, please allow one to three business days to process your order for shipment(for order placed during holiday and weekend,may takes longer time to proceed), in addition to approximately six to twelve business days for delivery. Orders are processed and delivered Monday through Friday, excluding holidays. We cannot be responsible for unanticipated delays.
Customers are responsible for providing a full valid address, including apartment number if applicable, for delivery.Shoppers are responsible for arranging mail forwarding if you are moving, and for putting a vacation hold if you do not anticipate that you will be at home when the package is due to arrive. Shoppers are entirely responsible for ensuring the receipt of the package, and we WILL NOT be responsible for returned orders due in part by customer negligence.
We Email tracking numbers to all customers once an order has been shipped.
Title to any products you order on this website, and its associated risk of loss, damage or return (due to failure of receipt of by customer) of the product, PASSES to you at the point of shipment of the products with our shipping agent. We are no longer responsible for compensation, refunds or replacements after this point in time.But we will do our best to assist you if needed.
If you wish to cancel or modify your order, please send an email as soon as possible. We will make every effort to accommodate your request; however, once a product has left our premises for processing and shipping, the purchase cannot be canceled or modified. In this case, please refer to our return policy.
Easy-to-follow instructions for returning merchandise will be provided by a customer services support staff after receiving your contact. However, in order to avoid such a stage, clients are advised to clarify unclear issues before placing any orders. Please ask any questions you may have before ordering to prevent any potential problems. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
We gladly accepts returns within seven days of the delivery date. if there is any quality problem.
Ship your returns with a shipping service of your choice: the shipping is at your expense. Remember that the package must reach the return address within seven days of delivery.
Your complete satisfaction is important for us.If for some reason you are not fully satisfied with your order, you may return the items and receive a refund for the product price. Please note that $30 of first shipment will be deducted from payment if return for refund.
Before send us Email and ask for return, please complete the Return Form and verify that all of the conditions have been met. We will refund the cost of the returned items, excluding the cost of delivery. Please make sure you choose correct size before place the order,we will not accpet return for refund if due to size problem.
we will not accept returns that do not adhere to all of the required conditions: in this event, the items will be shipped back to your address.
It is necessary to contact customer service and complete our Return Form within 2 days from the date you received your package in order to obtain your Return Number.
Return items must be received at our warehouse within Seven days from the date the package was delivered to you.
We reserves the right to refuse returns that are not delivered to us within the seven-day grace period has expired or that are not in the same condition as you received them.
We remind you never removing the tag or seal, as we do not accept returned products unless they are in the same condition in which they were delivered to you,including the shoe box.
Never return to sender.
To obtain your Return Number and return address, it is necessary to fill in the online Return Form within 10 days from the date in which you received your order.
The parcel must reach our return address within 30 days from the date in which you received your order. If you are returning more than one item from the same order, they must be sent in a single delivery: We cannot accept multiple return from the same order, with items sent at different times.
You can ship your returns to us with a shipping service of your choice and the return shipping will be at your own expense.
If one of these conditions is not met, We will not accept your return and the items will be shipped back to you at your own cost.
For additional assistance concerning our online store or your online purchase, please feel free to contact us via email.